Help with deposits, KYC and bonuses
Account questions belong with Pin-Up. We run an information site about Pin-Up's sign-up process, bonus conditions, payments, sports betting and safety checks – we have no view of balances, documents or bonus status.
| Topic | Where to ask | Have ready |
|---|---|---|
| Deposit not credited | Live chat in the Pin-Up site or app | Transaction ID, amount, time, payment method |
| Withdrawal pending | Live chat, then email for follow-ups | Withdrawal ID, verification status |
| KYC documents | Support email or the Profile verification form | Clear scans of ID, address proof, card |
| Bonus not applied | Live chat | Bonus name, deposit details, promo code used |
| Login or password | Forgot-password link, then live chat | Registered phone number or email |
| Limits or self-exclusion | Account settings or support | The limit or break period you want |
For quick answers use live chat inside the site or app. Use email when you need to send documents or keep a paper trail – replies there are slower than in chat.
Stay safe while you get help
- Contact support only from inside the official site or app, never through links sent by strangers.
- Never share your password, OTP codes, UPI PIN or full card number – genuine support will not ask for them.
- Be wary of Telegram or WhatsApp accounts offering to 'speed up' withdrawals for a fee.
- Keep screenshots and transaction IDs until your issue is closed.
Feedback about this website
If a page on play-pinup-casino.in no longer matches the Pin-Up site – a changed bonus rule, a payment method that has gone, a broken link – it will be corrected at the next review. We do not offer account support, tips or bonus codes by message.
You can read more about how the guide is written on our About page.
When play stops being fun
Pin-Up support can apply limits, a break or self-exclusion to your account. For free and confidential advice, Gambling Therapy runs an international online service. Our responsible gaming page has more guidance.